SUPPORT

If you need assistance, please submit a trouble ticket to our online Member Helpdesk Portal. We recommend you create an account to improve your Helpdesk experience with us. Click HERE for instructions on creating your Member Helpdesk Portal account and for instructions on submitting a trouble ticket.




A: Most personal safety systems are not a system at all, but an application that resides on your phone. If your phone were to be taken from you by a predator, these simple apps would serve no purpose to your safety. Our application, however, is not just reactive and proactive, but is a web based system. Your personal security data does not reside on your phone. When you enter data, it is immediately transmitted to our system. But most important is the fact that Project safety is designed to be proactive to give you a true sense of security in every imaginable scenario. No other personal security system gives you the functionality and protection you’ll receive as a member of Project Safety.
A: Just because you have never been confronted with a life threatening personal safety situation, doesn’t mean it can’t happen. Most people attacked or affected by a dangerous situation, can’t believe it has happened to them. The world is an increasingly dangerous place because of growing populations and current economic situations, as well as cutbacks in law enforcement. Project Safety affords you, your friends, and your family a means to feel safer in all the events of your life.
A: When you purchase GPS services from your wireless communications carrier, you’ll pay between $10 and $15 per month. As a member of Project safety you’ll not only receive various uses for GPS, but you’ll receive all the available system functions that come with our personal safety system. From leaving an information trail to cover your tracks, to an automated notification call that is generated to ensure your safety, you simply get a lot more for a lot less with Project Safety.
A: The fact of the matter is that if you own a smartphone, it has built in GPS that you cannot turn off, even when your phone is turned off. The GPS incorporated into the Project Safety is there to protect you and your loved ones when you need it to. And since we are not a government agency, you can rest assured that we stand for privacy and personal safety.
A: Because of the fact that your family members and good friends are more familiar with your social habits, they are more likely to make the right decisions concerning your safety. And since you can collaborate on a more exact plan of action with your friends and family members, it makes more sense to trust those who care for you. At Project Safety we want you to be safe, but in truth we are unfamiliar with your social habits and feel that you and your loved ones can construct a more effective plan of action in the case of an emergency.
A: Project Safety will not share your information with any 3rd party person or entity. The only time your information is shared, is in the event of an emergency concerning your safety, and will only be revealed to your Security Contacts so that they can make the proper decisions regarding your safety. Additionally, Project Safety will not ask you for Driver’s License numbers, Social Security numbers, or even your full address for your profile to ensure that important information cannot be compromised. And though we will require address information for the purpose of billing you for services, we have incorporated the latest SSL (Secure Socket Layer) technology for the security of this information.
A: Project Safety honors refunds for all annual plans with a 30-Day Money Back Guaranty. Simply contact us with your request, and let us know why you are requesting a refund. We want our members to be safe and happy.
A: In most cases you can simply remove the application from your smartphone and reinstall the application. This will often solve problems associated with the application. If the problem persists, drop us a note on our contact page and a Project Safety Representative will contact you.
A: It really doesn’t matter if you download and install the application first or last. Once you enter your Project Safety login and password the application will see the system and you will be able to use the application. But remember to enter the information for your Security Contacts before you try to use the system for your events.
A: Visit our contact page and choose the proper fields in the dropdowns and we will give you a call to assess your needs and get your thoughts on serving you and your company. Many functions can be customized to meet your company’s needs.